Privacy policy

Ashes Productions Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of individuals and ensuring the confidentiality and security of personal information we collect. This Privacy Policy explains how we handle, collect, use, and protect your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information necessary for us to provide our services, such as:

• Contact details (name, email address, phone number, postal address)

• Payment information for ticket purchases, merchandise, and bookings

• Information provided during communications with us

• Usage data related to your interactions with our website, social media, and other digital platforms

2. Use of Personal Information

We may use the personal information we collect for purposes including, but not limited to:

• Providing and managing our services, including ticketing, event updates, and customer support

• Processing payments and managing financial transactions

• Communicating with you about upcoming events, promotions, or updates (only where consent has been provided)

• Complying with legal obligations or responding to lawful requests from government authorities

3. Disclosure of Personal Information

We may disclose personal information to:

• Third-party service providers who assist us in delivering our services, such as ticketing platforms, payment processors, and marketing partners

• Legal or regulatory bodies as required by law, or in response to a lawful request

• With your consent, other third parties relevant to our business operations

We take reasonable steps to ensure that any third party with whom we share personal information maintains confidentiality and complies with the APPs.

4. Security of Personal Information

We are committed to protecting the personal information we hold. We implement various security measures to safeguard your information from unauthorized access, modification, disclosure, or misuse. However, please note that no transmission of data over the internet is entirely secure.

5. Access to and Correction of Personal Information

You have the right to access and correct any personal information we hold about you. If you would like to access, update, or correct your information, please contact us at the details provided below. We will respond to your request promptly in accordance with the APPs.

6. Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify personal information securely.

7. Use of Cookies and Analytics

Our website may use cookies and analytics tools to collect information about how you interact with our site. This helps us improve the user experience and customize our services. You can adjust your browser settings to disable cookies, but this may affect site functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to make a complaint regarding your privacy, please contact us at:

Ashes Productions Pty Ltd

1/255 Military Road

West Lakes Shore

SA, 5020

ashestoashestribute@gmail.com

Phone 0431977216